FAQ
Question
What time do we open and close?
The Gift Shop Opens at 8:45 am Central Standard Time and Closes at 4:00 pm Central Standard Time.
How often does the tours go out?
There is not a set schedule, but tour are always conducted at a minimum at least once a hour. On weekends and holiday of course there will be tour conducted more often.
Can I make a reservation?
Yes, just click on the BOOK ONLINE tab and make a reservation. We always recommend that you do the first come first serve tours. You are not allowed to change the time of the tour of reservation.
If the tours online are sold out, does that mean there are no tours left?
No, there are only 2 tours per day that you can purchase in advance. Majority of tours are sold on a first come first serve basis that you purchase the day of tour in the Gift Shop.
Are emotional support animals allowed?
No, only service animals are allowed on the cavern tour.
Do you have to take a tour to go in to the cave?
Yes, you must be on cavern tour to be able to go into the cavern.
Do we need a flashlight for regular daylight tour?
No, the cavern has lights. You are welcome to bring one with you if you like.
Can we rent canoes or kayaks?
Yes, they are $20 (Cash or Credit) plus tax per vessel for rental plus a $20 deposit CASH ONLY per vessel.
What forms of payment are available?
The Gift Shop takes all major credit cards except American Express. Cash is always welcomed.
Do we accept Apple or Samsung pay?
Yes
Can we change tour times?
If you purchase your tickets online, no you can not change your tour time.
What time do we open and close?
The Gift Shop Opens at 8:45 am Central Standard Time and Closes at 4:00 pm Central Standard Time.
How often does the tours go out?
There is not a set schedule, but tour are always conducted at a minimum at least once a hour. On weekends and holiday of course there will be tour conducted more often.
Can I make a reservation?
Yes, just click on the BOOK ONLINE tab and make a reservation. We always recommend that you do the first come first serve tours. You are not allowed to change the time of the tour of reservation.
If the tours online are sold out, does that mean there are no tours left?
No, there are only 2 tours per day that you can purchase in advance. Majority of tours are sold on a first come first serve basis that you purchase the day of tour in the Gift Shop.
Are emotional support animals allowed?
No, only service animals are allowed on the cavern tour.
Do you have to take a tour to go in to the cave?
Yes, you must be on cavern tour to be able to go into the cavern.
Do we need a flashlight for regular daylight tour?
No, the cavern has lights. You are welcome to bring one with you if you like.
Can we rent canoes or kayaks?
Yes, they are $20 (Cash or Credit) plus tax per vessel for rental plus a $20 deposit CASH ONLY per vessel.
What forms of payment are available?
The Gift Shop takes all major credit cards except American Express. Cash is always welcomed.
Do we accept Apple or Samsung pay?
Yes
Can we change tour times?
If you purchase your tickets online, no you can not change your tour time.